Refund Policy
At carrycommons.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Refunds & Exchanges
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and with all tags attached.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Refundable Items
The following items cannot be refunded or exchanged:
- Gift cards
- Final sale items (clearly marked at the time of purchase)
- Any product that shows signs of wear, damage, or is not in its original condition.
How to Initiate a Return
- Visit carrycommons.com and log into your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the prompts to generate a return label and authorization.
Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days and credited back to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you need a different size or color, you may request an exchange, subject to availability. Follow the same return process and indicate your exchange preference.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately for assistance. We may require photos or additional details to resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. If the issue persists, reach out to our support team for further assistance.
Need Help?
For any questions regarding our refund policy, please visit carrycommons.com for more information.